Privacy Policy

Effective Date: 18 June 2024

At Mobile Frail Care, your privacy is important to us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Protection of Personal Information Act (POPIA), Act No. 4 of 2013, of South Africa.

1. Who We Are

Mobile Frail Care (“we”, “us”, or “our”) is a business located in the South Peninsula, Cape Town that offers frail care support to seniors. Our website address is: [www.mobilefrailcare.co.za].

2. What Personal Information We Collect

We may collect and process the following categories of personal information:

  • Basic Contact Details: Full name, email address, phone number.
  • Identification and Health Information (if voluntarily submitted): Age, medical conditions, health-related details for care assessments.
  • Website Usage Information: IP address, browser type, pages visited, time spent on site (via cookies and analytics tools).
  • Communication Records: Emails, messages, or forms submitted via our website.

We only collect personal information that is necessary and relevant for the purposes described below.

3. How We Collect Information

We collect your personal information when:

  • You complete our contact or inquiry forms.
  • You communicate with us via email or phone.
  • You use our website (automatically through cookies and analytics).
  • You provide health-related information voluntarily for service assessments and during the duration of our services to you and/or your loved ones.

4. Purpose of Collection

We collect personal information to:

  • Provide and manage our frail care services.
  • Contact you in response to an inquiry or request.
  • Assess and tailor care solutions based on your or your loved one’s needs.
  • Improve our website and service offering.
  • Comply with legal obligations.

5. Legal Grounds for Processing

We process your information in accordance with POPIA based on:

  • Your consent (e.g., when submitting forms).
  • Contractual necessity (to provide services requested).
  • Legal obligations (e.g., record-keeping).
  • Our legitimate interests (e.g., improving service delivery and ensuring business continuity).

6. Sharing of Personal Information

We do not sell or share your personal information with third parties for marketing purposes. We may share your data with:

  • Healthcare professionals in our network, with your consent.
  • Service providers who help us manage operations (under confidentiality agreements).
  • Regulators or legal authorities if required by law.

7. Your Rights Under POPIA

As a data subject, you have the right to:

  • Access the personal information we hold about you.
  • Request correction, deletion, or destruction of your information.
  • Object to or restrict the processing of your data.
  • Withdraw consent at any time (note: this may affect our ability to provide services).

To exercise these rights, please email us at info@mobilefrailcare.co.za

8. Data Retention

We retain personal information only for as long as necessary for the purpose for which it was collected or as required by applicable laws and regulations.

9. Protection of Personal Information

We take reasonable technical and organisational measures to safeguard your personal information, including secure storage, restricted access, and regular data backups.

10. Cookies

Our website may use cookies to enhance user experience and analyse website traffic. You can manage cookie settings via your browser. By continuing to use the site, you consent to our use of cookies.

11. Third-Party Links

Our website may contain links to external sites. We are not responsible for the content or privacy practices of those sites. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will be published on our website with the updated effective date.

13. Contact Us

If you have questions about this policy or wish to exercise your POPIA rights, please contact:

Mobile Frail Care
Email: info@mobilefrailcare.co.za
Phone: 063 660 4851
Address: Sunnydale, South Peninsula, Cape Town